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2. 
4. Water and Sewer Adjustments and Credits

   The City of North Miami Finance Department/Utility Billing Division oversees the billing for city utilities. Although commonly referred to as the "water bill", the utility bill includes charges for water, sewer, stormwater, and/or sanitation. 

   The customer is responsible for performing repairs on private property, along with maintaining their service line. 

   The City of North Miami is responsible for maintaining the city’s service lines along with the meter. The City does not perform repairs on private property, provide advice for specific repairs, or make plumbing/contractor recommendations or referrals.

   The City encourages customers to find and repair leaks as quickly as possible to conserve water, a critical resource. 

   The customer is responsible for all water consumption past the meter box whether concealed or underground. Any water system leaks on the customer’s side of the meter are the customer’s responsibility to locate and repair. However, customers may apply for an adjustment to their bill. 

   Note the following regarding possible adjustments: 

   • No adjustment will be granted for a hose, faucet, toilet, or water heater that was running inadvertently, or any other plumber fixture that has otherwise allowed water to flow for any period of time. 
   • If the customer’s account (either property owner or tenant) is determined to be delinquent, an adjustment or credit will not be accepted/granted until all outstanding delinquent charges have been paid, or a current payment arrangement is on file. 
   • The customer will be responsible for all consumption. The consumption will be credited at the first tier of the water rate structure. 
   • No refund checks will be issued for credits granted.
6. One-Time Lifetime Credit Request Form

   One-Time Lifetime Credit applies to accounts with an extremely high bill that is not the result of a leak or any changes on the property. 

   The following requirements must be met to be considered for a One-Time Lifetime Credit to your bill: 

   • No adjustment will be granted if there have been any changes in water usage within the household during the billing period (i.e. new landscaping, guests visiting, major household repairs or construction that required increased water usage, problems with one’s pool or sprinkler system) 
   • A One-Time Lifetime Credit will be based on the customer’s average usage over a maximum period of two (2) years 
   • The rate billed will be comparable to the cycle being adjusted. (addresses rate changes)
8. Account Holder Information
10. Account Holder Name*
11. Service Address*
13. Account Number*
14. Phone Number*
16. Email Address*
18. Why are you requesting a credit? Please explain: *
20. The following documents must be provided along with this request:
22. • Copy of the account holder’s government-issued photo identification (PDF)*
23. Copy of the bill reflecting the increased consumption*
25. Miscellaneous Document 1 (PDF)
26. Miscellaneous Document 2 (PDF)
27. Miscellaneous Document 3 (PDF)
31. Electronic Signature Agreement*

    By checking the "I agree" box below, you agree and acknowledge that 1) your application will not be signed in the sense of a traditional paper document, 2) by signing in this alternate manner, you authorize your electronic signature to be valid and binding upon you to the same force and effect as a handwritten signature, and 3) you may still be required to provide a traditional signature at a later date.

    1. I agree.
33. I understand that if any of the above requirements are missing or incomplete, my request for adjustment may be denied.
35. While your water and sewer adjustment request is under review, you must continue making payments based on your average utility billing until a final decision is reached.
37. Electronic Signature*
38. Date*
    Date
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40. 1. Receive an email copy of this form.
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