Utility Billing

Attention! 

Beginning Monday, March 22, 2021 the Utility Billing Services office is moving to North Miami City Hall, 776 NE 125 Street.

Friday, March 19, 2021 will be the last day the Customer Service Center will receive and service customers.


The City of North Miami Finance Department oversees the billing for city utilities. Although commonly referred to as the "water bill", your utility bill includes charges for water, sewer, storm water, sanitation and recycling, as well as a Miami-Dade County service fee. Code violations payments can also be made here.

North Miami utility bill payments can be made by mail, in person or via credit card.

Notice for North Miami Utility Customers

October 30, 2020

Dear City of North Miami Water Utility Customers:
This is a notification of several important updates regarding services to your North Miami Utility account. As you may recall, in March 2020, the City of North Miami suspended all water utility disconnections and late payment penalties to help ease the financial burden faced by many of our customers, due to COVID-19. We trust that the eight-month reprieve and implementation of the COVID-19 NoMi Water Utility Bill Assistance Program were beneficial. We are fully aware that challenging times remain and are here to offer assistance where possible.

Like other utilities nationwide, we are working our way back to sustainable allowances and sound fiscal responsibility. Consequently, as of November 2, 2020, North Miami will resume delinquent actions for all residential and business accounts. As we follow the guidelines and policies of federal and state law, North Miami has a legal obligation to collect all monies owed to the City of North Miami’s Utility Billing Division.

Important Dates for North Miami Collections Program

Monday, November 2, 2020 
By US Mail and email, the City of North Miami will begin contacting customers with high balances to make payment arrangements.

Friday, November 13, 2020
Deadline to contact the North Miami Utility Billing Division to pay-off an outstanding balance or coordinate a payment installment plan.

Tuesday, December 1, 2020
North Miami water utility service disconnections resume. 

If you are not current with your account, please contact our office to make arrangements to pay in-full, or register for an installment plan before Friday, November 13, 2020. This will avoid future loss of service. Customers may visit the North Miami Utility Billing Office to make in-full payments or to set-up an installment payment plan. In-full payments may also be done online at www.northmiamifl.gov/utilitybill.

If you have any questions regarding this urgent billing matter, please contact North Miami Customer Service at 305-895-9880.

December 18, 2021

This notification is to comply with Florida Statutes 180.136.

The City of North Miami's Water and Sewer Utility implemented a new consumption-based rate structure in 2012 (Resolution R-2012-52) for water and sewer charges and maintained the annual Consumer Price Index (CPI) based rate structure for stormwater charges.

The adopted rates for Fiscal Year 2015-16 will take effect February 1, 2021. Based on these rate structures, there is a proposed increase of 4.00% for water, 4.00% for sewer, and 15.00% in stormwater charges for Fiscal Year 2020-2021. The consumption-based rate structure for water and sewer was implemented in 2012, replacing the previous rate structure that was based on an annual inflationary increase. The City of North Miami Water and Sewer Utility’s Consumptive Use Permit (13-75-1273941), issued in June 2020, requires the adoption of a consumption-based rate structure as one of the conditions of issuance. The rate increases and assessments described therein were approved in the 2020-2021 Budget at the public hearing held on September 24, 2020. A subsequent public hearing will be held during the City Council meeting on January 12, 2021, to discuss implementation of the approved rates. 

The rate study is available at the Utility Rates webpage. The rate tables are available at the Fees & Charges webpage.

View this notice in Spanish or Creole (PDF).